Welcome to Frankley Health Centre

We shall be closed over the Easter Bank Holiday Weekend from Thursday 1/4/21 at 4.30pm until Tuesday 6/4/21, the phone lines will open at 8.30am

For Urgent Medical Care you can ring 111.  Katie Road Walk-In-Centre is 415 2095 – They are available from 8.00am to 8.00pm. Please ring them first,  do not arrive without ringing first.

COVID-19 Vaccinations are now being offered to our patients.  These are not being given at the Health Centre at the moment,  they are being done at West Heath Hub.  They are working through the priority groups starting with care homes, housebound and patients aged over 80yrs.  Once these first groups have been completed, they will then move on to the next group.  Patients will be contacted and offered the vaccine as and when they reach their priority group.  Patients do not need to contact the Health Centre they will be contacted when the time is right.



Due to the current Coronavirus (COVID-19) situation, the way you access your GP practice has changed.

You must now telephone your GP practiceDO NOT attend in person.

Your GP practice will then arrange the best care for you depending on your need.  This will likely be a phone call or video call.

If you do need to see a doctor face-to-face, then this will be arranged for you and it may be in a different location.

Alternatively, use the online NHS 111 service or call NHS 111.

We want to reassure you that your GP practice is still here to look after you and your family.


High Temperature / New Continuous Cough / Loss of Taste or Smell

Stay at home and do not leave your house for 7 days from when your symptoms started.  This will help protect others in your community whilst you are infectious.  You should:

  • plan ahead and ask others for help to ensure that you can successfully stay at home
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
  • sleep alone, if that is possible
  • wash your hands regularly for 20 seconds, each time using soap and water
  • stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible

You do not need to contact your GP Practice or call NHS111 to go into self-isolation.

You will need to self-isolate for 7 days. After 7 days:

  • If you do not have a high temperature, you do not need to self-isolate;
  • If you still have a high temperature, keep self-isolating until your temperature returns to normal.

If your symptoms worsen during home isolation or are no better after 7 days contact online/call the NHS 111 service.

If you, or the person you are caring for, is struggling to breathe, has a fast pulse, their hands or lips are cold and/or blue, are drowsy, confused or difficult to wake, has tightness in their chest, or is unable to speak a short sentence, dial NHS 111 or 999 immediately.

If you need any other medical help, or advice, please contact your GP surgery between the hours of 8:30am and 6.30pm, and NHS 111 between the hours of 6.30pm and 8.30am for advice. In case of emergency, call 999.


About us Our NHS services Booking an appointment The practice team

Surgery Address

125 New Street
West Midlands
B45 0EU

Telephone: 0121 453 8211 Fax: 0121 457 9690

Opening Times

Reception times & Appointments

08:30 - 12:30 14:30 - 18:00
08:30 - 12:30 14:30 - 18:00
08:30 - 12:30 14:30 - 18:00
08:30 - 12:30 13:30 - 16:30
08:30 - 12:30 14:30 - 18:00

Opening Times

08:30 - 12:30 2:30 - 6:00
08:30 - 12:30 2.30 - 6:00
08:30 - 12:30 2:30 - 6:00
08:30 - 12:30 1:30 - 4:30
08:30 - 12:30 2:30 - 6:00
8.30am - 1.00pm
8.30am - 1.00pm

Out Of Hours

Doors are closed and telephone lines are off every day between 12:30 14:30 (except Thursday afternoons - surgery closes 12.30 - 13:30 re-opens 13:30 - 16:30)

Along with our usual opening hours, we offer our patients extended access appointments at evenings and weekends. These are available at our local SDSMyHealthcare Hubs.

To book an extended access appointment, please speak to one of our receptionists.

You can also sign up for Patient online services which will enable you to book your own appointments at both the Health Centre and the MyHealthcare Hubs.

The Practice also provides Extended Hours Access.

Please ask for details.